Warranty / Repair 

Custom Fit Solid Ear Plugs

All fit issues must be corrected within the first 30 days from delivery.
Big Ear, Inc warrants the ear plugs made on site to fit and be free from defects in materials and workmanship for three (3) years from date of purchase. Big Ear, Inc.'s sole obligation under this limited liability warranty shall be to repair or replace your product. Big Ear, Inc. will recoat, repair or remake this product for the original customer for the limited liability warranty period. 
Due to the custom nature of the products, there are no refunds under any condition.   
With a proper fit, custom fit on-site solid ear plugs should attenuate approximately 25-30 decibels. The earplugs are not meant to block out all sound, but to give protection from loud environments and still allow a person to communicate. 
Warning! Any modification to Big Ear products makes all warranties and service plans null and void. 

Custom Fit Non-Electronic Products

All fit issues must be corrected within the first 30 days of delivery.
Big Ear, Inc warrants all custom fit non-electronic products to be free from defects for a period of twelve (12) months from date of shipping subject to the "Users Obligations" listed below.  Any Big Ear, Inc. product that is returned after the (30) day period, and after Big Ear, Inc.'s examination shows that the product has a defect in materials or workmanship, during the twelve (12) month limited liability warranty period, will be remade at no cost to the original customer. This limited liability warranty provides the original purchaser with specific legal rights, which may vary from state to state or country to country. Big Ear, Inc.'s sole obligation under this limited liability warranty shall be to repair or replace your product. Due to the custom nature of the products, there are no refunds under any condition. *Any modifications to Big Ear products make all warranties and service plans null and void.

Custom Fit Electronic Products

All fit issues must be corrected in the first 30 days of delivery. 
Big Ear, Inc warrants all electronic products to be free from defects for a period of twelve (12) months from date of shipping subject to the "Users Obligations" listed below. Big Ear, Inc.'s sole obligation under this warranty shall be to repair or replace your product. . Due to the custom nature of the products, there are no refunds under any condition. *Any modifications to Big Ear products make all warranties and service plans null and void. This limited liability warranty provides the original purchaser with specific legal rights, which may vary from state to state or country to country.

Users' Obligations For All Big Ear Products

1. The biggest problem with custom electronics is the customer's inability to manage earwax. Most problems are usually from earwax blocking the sound bore in the electronic device. It is up to each customer to keep earwax managed. Doing this, most problems will be avoided. Many products are available to help you manage ear wax at any pharmacy or on our website. See insert enclosed with your electronic product purchased.
2. Big Ear, Inc. is in regular attendance at trade shows and events, and depending on your problem, limited liability warranty fit adjustment may need to be made personally by one of our trained musician impressionists. All Fit issues must be corrected within the first 30 days from delivery.
3. It will be up to the customer to attend another event or search out a Big Ear Provider to have any matter or issue corrected if instructed to do so by Big Ear, Inc. Accordingly, Big Ear, Inc. will assist you in finding the Big Ear Provider nearest your location that can provide such limited liability warranty work as authorized.
4. Any Limited Liability Warranty work, as appropriate, must be sent directly to Big Ear, Inc., freight prepaid, at the address below and must include a completed Repair Invoice form describing the problem along with where the product is to be returned and any shipping instructions.
5. No limited liability warranty work will be provided for damage caused by the user, such as, but not limited to, ear wax impactment in the filter, over driving of the transducer (s) (caused by having the volume turned up when you plug in your Big Ears), damage caused by impact shock, extremes of temperature, immersion in any liquid, abuse, or any other customer caused damage.
6. All Limited Liability Warranty work shall be provided for the original purchaser only and proof of purchase is required for any and all Limited Liability Warranty work.
7. Limited Liability Warranty work is performed by trained professionals either onsite or in our labs and is precise, methodical and complete.Accordingly, please be aware that, depending on the problem, it could take up to four (4) weeks to complete the work and return it to you.
8. In the event that our examination finds the damage not subject to our Limited Liability Warranty Big Ear, Inc. will provide a quote to make any repairs to filters, transducers, cables, etc. Such repair work will only be done upon the customer's acceptance, authorization and payment.
9. If any Big Ear, Inc. product is returned after the (30) day period, and if Big Ear, Inc.'s examination shows that the product has a defect in materials or workmanship during the limited liability warranty period, it will be remade at no cost to the original customer.
10. In the event that our examination finds the damage not subject to our Limited Liability Warranty Big Ear, Inc. will provide a quote to make any repairs to filters, transducers, cables, etc. Such repair work will only be done upon the customer's acceptance, authorization and payment.

Warning!  
Any modifications to Big Ear products make all warranties and service plans null and void…