Terms and Conditions

Warranty Information

We offer a warranty on all of our products to our customers. If you ever need a claim against the warranty, kindly contact us, and we will guide you through the process. Please carefully read our warranty policies below, as well as the downloadable warranty form.

It is important to remember that should there be any issues with fitting, it should be brought to our attention and the provider who just made your custom earplugs. All fit issues must be corrected within the first 90 days of delivery.

Troubleshooting Tips:

If you are new to custom earplugs, you may need a little break-in or adjustment period.
If you are wearing your Big Ear’s under a helmet, you may need to adjust it by removing some padding to make more room for your ears. You may also need a helmet sock or buff to keep your ears covered when you slide on your helmet. It all depends on the shape of your ears, some ears help earplugs pop out when taking a helmet on and off.

If these tips are not applicable or do not solve your problem, seek help immediately. Contact us, and we will get back to you as soon as we can.

On-Site Custom Earplug Warranty Policy:

With our Big Ears Perfect Fit Technology™, any fit issues that may arise must be corrected within the first 90 days of delivery.

Big Ear, Inc. warrants the custom earplugs that are made on site, to fit and be free from defects in materials and artistry for three (3) years from the date of purchase.

Big Ear, Inc.’s sole obligation under this limited liability warranty shall be to repair or replace your product at our sole discretion.

We will re-coat, repair or remake this product for the original customer for the limited liability warranty period.

This limited liability warranty provides the original purchaser with specific legal rights, which may vary from state to state or country to country.

Custom earplugs are not meant to block out all sound. There are still low-level sounds which can be heard at 28-32 dB. Rather, they are supposed to provide protection against loud environments but still allow a person with normal hearing to communicate.

Due to the custom nature of the products, there are no refunds under any circumstances.