What if I mess up my ear impression?

Tell us and we will send you another impression kit, free. There is no fee and no argument. Our lab checks every impression when it arrives — if it is not good enough to build from, we do not build from it. We would rather send a second kit than build a set around a bad mold.

Can I hurt myself taking an ear impression at home?

No. The oto-block seats first and physically stops the silicone at a safe depth, so it cannot travel too far into the ear canal. The silicone is soft, sets in about five minutes, and the impression lifts right back out. It takes 10 to 15 minutes and is easier with a helper. A guided video is included in the kit.

Do I have to take the impression myself?

No. You can have your impressions taken in person at any of Big Ear's 50+ provider locations, or by an audiologist or hearing-aid centre, and send those instead.

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From the shop

Blog/Articles

Straight talk from a small family shop that hand-builds every set to one person's ears — on the build, the wait, and the standard we hold ourselves to.

Why We Publish Our Real Score, Not a Curated 5.0

A lot of companies bury a number like that, or quietly show you a curated 5.0 they picked themselves. Here's why we don't.

More notes are on the way. We'd rather post something worth reading than post on a schedule.