Warranty & Repair

We’ll make it right.

First things first, thank you for trusting us with your ears. If something isn’t right, we want to know, and we’ll take care of you. Every set is backed by our Perfect-Fit Promise and a 12-month warranty. Answer two quick questions and we’ll point you exactly where you need to go.

Let’s get you to the right place

Two quick questions.

What do you have?

When were your headphones made?

Good news

We can repair it.

Headphones made after 2021 can all be repaired. Here’s the process:

Print the repair form.
Pack it in with your headphones.
Mail it to us, we take it from there.

Print the repair form →

Best path

Let’s trade you up.

Sets made before 2021 often can’t be repaired, but you don’t have to start over. Trade your old set toward a solid deal on a brand-new pair.

Not sure of the year? Tell us below and we’ll help you figure it out.

Straight talk

Here’s the honest truth on earplugs.

We can’t repair torn earplugs.
Lost earplugs aren’t covered under warranty.
Something else going on? Tell us below and we’ll see what we can do.

Tell us what’s going on →

No dead ends

Start your pair

Whatever brought you here, every Big Ear set begins the same way, we take the shape of your ears and build from it. These are the ones most people start with.