Home Impression Kit and Prepaid Return Label Included With Every Custom OrderImpression Kit + Return Label Included

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How it works

How you get hearing protection that actually fits

Every Big Ear set is molded to the exact shape of your ear, that’s why it seals better and disappears once it’s in. Here’s exactly how it works, from the moment you order to the day your custom set arrives.

Four simple steps, start to finish

  1. Custom earplugs in yellow, green, clear and black

    Order

    Choose your options and check out. Your home impression kit is included.

  2. Receive your kit

    It arrives 3 to 5 business days after we receive your order. Watch your email for the tracking number.

  3. Make your impressions

    About 15 to 20 minutes at home, with a video that walks you through every step. You can do it yourself; a second person makes it easier.

  4. Send them back

    Pack them in the same box and use the prepaid return label. We start building the day they arrive.

Then we hand-build your set in 40 business days from the day your impressions reach our lab and ship it to your door, with a 30-day fit warranty. If the fit is off, we adjust or remake it.

Watch the kit, step by step

Questions about the kit

What if my impression doesn’t come out right?

We check every impression before we build. If one needs to be redone, we send you another kit at no charge. The kit also has extra material in case you want a second try.

Do I need someone to help me?

No. You can take your impressions yourself by following the video. A second person makes it easier, because they can see into your ear, but you don’t need one.

When will my order arrive?

Your kit arrives 3 to 5 business days after we receive your order. Once your impressions reach our lab, we hand-build your set in 40 business days and ship it to your door.

Watch The ProcessReal customers making their impressions, in short clips from our events and our shop.

Three ways to get your ear impressions

An impression is a quick mold of your ear, it’s how we capture your exact shape. Choose whichever is easiest for you. All three end up in the same lab.

OPTION 1

Home impression kit included

No appointment, no travel. We mail you a complete kit with everything you need, illustrated step-by-step instructions, and prepaid return shipping.

When it arrives: open the box, follow the simple directions, and make your impressions right at your kitchen table, about 15 to 20 minutes. Drop the finished molds in the prepaid mailer and they’re on their way to our lab.

See the home kit →
OPTION 2

Visit a Big Ear provider

Big Ear providers take your impressions in person. Find one near you for a professional fitting.

Many can even make our on-site solid earplugs the same day; custom filtered sets and earbuds are then hand-built in the lab.

Find a provider near me →
OPTION 3

Audiologist or hearing aid center

Prefer a professional to take your impressions? Any local audiologist or hearing aid center can do it, they take ear impressions routinely.

Ask for full-ear (deep) impressions and have them sent to Big Ear, or bring them to a Big Ear provider. A good choice if you’d rather have it done in person or have unusual ear anatomy.

Questions? Contact us →

How long it takes: Once your impressions reach the lab, your set is hand-built in 40 business days, plus a few days each way for the included kit and return shipping. That wait is the custom fit, and every set is backed by the 30-day fit warranty: if it isn’t right, we adjust or remake it.

Start your order → Browse all products
The Big Ear Path
  1. 01Discover
  2. 02Decide
  3. 03Design
  4. 04Order
  5. 05Enjoy the best you’ve ever owned
Your next step

You see how it works, now find the protection built for your world.

Pick your pair
Watch & learn

How to use your Big Ear protection

Real speed, no edits. This is all it takes.

How to insert your earplugs

A light press seats it. A gentle pull takes it out. Shown at real speed.

How to attach your adapters

Stretch the soft adapter over the earbud until it sits snug. Shown on AirPods Pro.

How to get a full seal

Press it in until it is fully seated in the canal. That is the seal.

No dead ends

Start your pair

Whatever brought you here, every Big Ear set begins the same way, we take the shape of your ears and build from it. These are the ones most people start with.

Not sure which one? Answer a few questions.

The question nobody asks out loud

What if I mess up the impression?

You have never done this before. You are about to put a small foam block in your own ear and fill it with silicone, and somewhere in the back of your mind is the thought: what if I get it wrong and I have just wasted my money?

You haven’t. Tell us, and we send you another kit, at no charge. No argument, no fee, no “you should have watched the video.”

It happens, and it happens to people who did nothing wrong. An impression can come out short, or with a void, or the block can shift. Our lab checks every impression the moment it lands, and if it isn’t good enough to build from, we don’t build from it. We would rather send you a second kit than hand-build a set around a bad mold and let you find out eight weeks later.

The foam block sets the depth. It stops the silicone before it goes too far into your canal. Follow the video, and call us if anything feels wrong. The silicone is soft, it sets in about five minutes, and the whole impression lifts right back out. It takes 15 to 20 minutes, it’s easier with a helper, and there is a guided video in the box.

And if you would rather not do it yourself at all, you don’t have to. Get your impressions taken in person at any of our 50+ providers, or at an audiologist or hearing-aid centre. Send those instead.

Impression kit with your order
30-Day Fit Warranty
Order with a home kit