Custom Headphones · Warranty & Repair

Headphone Repair Form

For custom headphones made after 2021. Print this page, fill it out, and pack it in the box with your headphones.

Before you ship, put these in the box

This repair form, filled out
Your custom headphones (both sides + any detachable cable)
Your carrying case, if you have it

Your details

Full name

Order number (if known)

Phone

Approximate purchase date / year (must be after 2021)

Return shipping address

Street address

City

State & ZIP

What’s wrong?

Describe the issue in as much detail as you can

Mail this form + your headphones to

Big Ear Inc.
[ REPAIR MAILING ADDRESS ]
Blythewood, SC [ ZIP ]

⚠ Big Ear: confirm the exact repair return address before publishing.

What happens after we get it

1
We receive it
We’ll confirm your headphones arrived safely.
2
We assess the repair
Our techs look it over and figure out exactly what it needs.
3
We reach out
We’ll be in touch with the plan, and anything you need to know, before we proceed.
4
We repair & return
We fix it, check it against spec, and ship it back to you.

You’ll hear from a real person at every step, you’re never left wondering.

Questions before you ship? Call (719) 271-4528 or email info@bigearinc.com. Repairs apply to custom headphones made after 2021. For older sets, get in touch and we’ll talk through your options. We can’t repair torn earplugs, and lost items aren’t covered under warranty.

No dead ends

Start your pair

Whatever brought you here, every Big Ear set begins the same way, we take the shape of your ears and build from it. These are the ones most people start with.

Not sure which one? Answer two questions or build yours from scratch.

Headphone Repair Form

Start your pair

The One, Standard

The One, Select

Full Stop, Standard

Talk to a human

You take the impressions at home. That is the real thing, not a shortcut.

Then you do not need a kit. Send us what you have.